Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account simply makes it easier to track orders and reorder later.
Can I order on WhatsApp instead?
Yes. If you would rather order by message, send us the product name or a screenshot on WhatsApp and we will take it from there.
Can I change or cancel my order?
If your order has not been dispatched yet, message us as soon as you can and we will amend or cancel it. Once a parcel is with the courier we cannot recall it, but you can still use our 7-day exchange.
Payment
What payment methods do you accept?
Visa, Mastercard, JazzCash, Easypaisa, and cash on delivery.
Is cash on delivery available everywhere?
Yes – cash on delivery is available nationwide across Pakistan.
Is there any benefit to paying in advance?
Prepaid orders over Rs. 2,000 get free delivery, and are usually dispatched fastest.
Delivery
How long will my order take?
Orders are dispatched within 1-2 working days and typically arrive within 3-7 working days, depending on your city. See Shipping Info for detail.
How much is delivery?
Free on prepaid orders over Rs. 2,000. Below that, charges are shown at checkout before you pay.
Do you ship outside Pakistan?
Not at the moment – we currently deliver within Pakistan only. Message us if you would like to be told when that changes.
Products & sizing
What is the difference between unstitched and stitched?
Unstitched means you receive the fabric pieces – shirt, trouser and dupatta as applicable – to be stitched by your own tailor to your measurements. Stitched pieces arrive ready to wear.
What do 1-piece, 2-piece and 3-piece mean?
A 1-piece is a shirt or kurta only. A 2-piece usually includes shirt and trouser. A 3-piece adds a dupatta. The exact contents are listed on each product page.
How do I choose a size?
Our Size Guide explains how to measure and what each unstitched suit includes. If you are between sizes or unsure, message us with your measurements and we will advise.
Will the colour match the photos exactly?
We photograph our pieces in natural light and edit as little as possible, but screens vary. Slight variation between your screen and the fabric is normal.
Returns
Can I return or exchange something?
We offer a 7-day exchange from delivery on unused, unwashed and unstitched items with tags intact. Full detail is on our Returns & Refunds page.
What if my order arrives damaged or incorrect?
Message us within 48 hours of delivery with your order number and a photo. We will replace it or refund you in full, and cover the return cost.
Can I return unstitched fabric after cutting it?
Unfortunately not – once fabric has been cut, stitched or altered we cannot accept it back. Please check the piece carefully before it goes to your tailor.