We want you to love what arrives. If something is not right, we offer a 7-day exchange from the day your order is delivered.
What can be exchanged
We accept exchange requests within 7 days of delivery, provided the item is:
- Unused, unwashed and unstitched (for unstitched suits)
- In its original condition with all tags, patches and packaging intact
- Free from marks, stains, perfume or alterations
What cannot be exchanged
- Unstitched fabric that has been cut, stitched or altered in any way
- Items returned after the 7-day window
- Items damaged after delivery, or without original tags and packaging
- Sale or clearance items marked as final sale at the time of purchase
If your order arrives damaged or incorrect
This one is on us. If you receive the wrong item, a damaged parcel or a piece with a manufacturing fault, message us on WhatsApp within 48 hours of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund, and we cover the return delivery cost.
How to start an exchange
- Message us on WhatsApp within 7 days of delivery with your order number and what you would like to exchange
- We will confirm your request and share the return address
- Pack the item securely in its original packaging with all tags attached
- Once we receive and inspect it, we will dispatch your replacement
Refunds
Where a refund applies – for example a damaged item, or a piece we cannot replace – we process it once the returned item has been received and inspected. Refunds are issued to your original payment method, or by bank transfer or mobile wallet for cash on delivery orders. Please allow 7-10 working days for the amount to reach you after approval.
Return delivery costs
For a change of mind or size exchange, return delivery is arranged by you. If the fault is ours – wrong, damaged or defective item – we cover it entirely.
Still unsure? Message us before you send anything back and we will guide you through it.