Once your order is dispatched we will share tracking details so you can follow your parcel to your door.
Where to find your tracking number
Your tracking number is sent to you when your order leaves us, along with the name of the courier handling your delivery. If you created an account when ordering, you can also see your order status any time under My Account.
Checking your order
The quickest way to check on an order is to message us on WhatsApp with your order number and the phone number you ordered with. We will look it up and tell you exactly where your parcel is.
What the statuses mean
- Processing – we have your order and are preparing it. Orders are usually dispatched within 1-2 working days.
- Dispatched – your parcel is with the courier and on its way. Most orders arrive within 3-7 working days.
- Out for delivery – the courier will normally call you before arriving, so keep your phone nearby.
- Delivered – your parcel has been handed over. Your 7-day exchange window starts from this day.
If your parcel seems delayed
During Eid, sale periods and public holidays courier networks get busy, and delivery can take a little longer than usual. If your order has not arrived within 7 working days of dispatch, get in touch with your order number and we will chase it with the courier ourselves.
Missed the courier’s call? They will normally attempt delivery again the next working day.